Shipping & Policies

Welcome

Welcome:

Hello and welcome to Twisted By Ken. Handmade and shipped from Westport Massachusetts; I appreciate how hard we all work today and I am dedicated to providing handmade copper jewelry, both simple and elegant, worthy of your patronage. I am offering Necklaces, Chokers Anklets, Bracelets, Cinch Belts, Pendants and Earrings with an artistic flare.

All items come with Free Standard Domestic Shipping and a Satisfaction Guarantee.

All items are hand made in the USA in Westport Massachusetts. all components such as: Claps, Ear Hooks, Jump Rings and Bezels are all made and or woven by hand. Also the eyes in the dragon eye line are hand painted, each piece is individual and unique.

Payments

Payment:

Accepted forms of payment: Etsy Gift Cards, PayPal and Credit Card through Direct Checkout

Massachusetts residents are subject to the sales tax rate of 6.25% on applicable items.

Shipping

Shipping
SHIPPING ADDRESS NOTE:

We will ALWAYS use the shipping address provided on Etsy when shipping orders. If you use PayPal at checkout and the address listed on your PayPal invoice differs from the one on your Etsy invoice, we will ship to the address provided on Etsy. Please check to make certain that the correct address is provided, as you will be responsible for additional shipping fees if your parcel needs to be re-shipped.

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US SHIPPING ONLY:

I offer Free Standard Shipping for all US orders.

I ship from Westport Massachusetts via USPS First Class Package Services with Delivery Confirmation. Average arrival time is 3-7 business days within the United States. Free!

USPS Priority Shipping Upgrade (2-3 business day arrival time, includes insurance) is available upon request for a charge of $7.

USPS Priority Mail Express Upgrade (2 business days arrival time) is available upon request for a charge of $30.

I cannot be held responsible for loss or damage of items, with free shipping, while in transit with USPS. Upon ordering, please notify me that you would like to purchase 2-3 business day Priority Shipping Upgrade with insurance for your package at a charge of $7. I am happy to accommodate!

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 0 hours of purchase

But please contact me if you have any problems with your order.

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Satisfaction guarantee:

Your Satisfaction is important to me! If you are not satisfied with an item: I offer a purchase price refund. Just send the item back and I will refund the purchase price once received.
I do not refund additional Shipping Upgrades. Return Shipping is the responsibility of the customer. It is a good idea to send it with some form of delivery confirmation for proof of sending and receipt. I am sorry but I can’t refund for an item that I don’t receive back.

Additional

Materials:

All pieces, are handmade and most are made from the following wire: Copper, Stainless Steel and Aluminum. All components are hand made, every link, jump ring and clasp. Some pieces, like the air chased copper cuff bracelets, are made from reclaimed copper pipe. The Dragon Eyes are hand painted glass, painted by myself. The large copper rings and washers are also handmade from reclaimed copper pipe. There are even some items that I make out of coins.

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PRIVACY POLICY:

I will only use your shipping and billing address, and contact information:
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

Legal imprint